About Us

Citizens Advice North Hertfordshire is an independent local charity. We depend on funding from local authorities and other local organisations, local charitable trusts, local businesses and private donations. Our highly-trained volunteers, who give their free time to help local people, hugely amplify the service that we can provide for the funding we receive.

We are equipped to respond to any issue, from anyone, covering areas including benefits, debt, employment and housing amongst many others. In North Hertfordshire and South Cambridgeshire advice is delivered face-to-face from 11 outlets, including housing offices, community centres, county courts, food banks, as well as via phone and email.

During 2017/2018:

We helped 5,400 people with 11,500 issues

We answered 1,770 calls, an average of 148 per month

We can all face problems that seem complicated or intimidating. At Citizens Advice, we believe no one should have to face these problems without good quality, independent advice.

We provide confidential advice online, over the phone, and in person, for free.