About Us

Who we helped

In the period 1st April 2017 to 31st March 2018

  • We supported 5,400 unique clients
  • Our work entailed a total of 12,900 direct contacts with our new and existing clients – face-to-face, phone calls, letters, and emails
  • We answered 1,770 calls, an average of 148 per month

We aim to provide the advice people need for the problems they face and improve the policies and practices that affect people’s lives.We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.

Citizens Advice North Hertfordshire is an independent local charity. We depend on funding from local authorities and other local organisations, local charitable trusts, local businesses and private donations. Our highly-trained volunteers, who give their free time to help local people, hugely amplify the service that we can provide for the funding we receive.

We are equipped to respond to any issue, from anyone, covering areas including benefits, debt, employment and housing amongst many others. In North Hertfordshire and South Cambridgeshire advice is delivered face-to-face from 11 outlets, including housing offices, community centres, county courts, food banks, as well as via phone and email.


What do our volunteers say?

“Being part of the trustee board gives me a real sense of involvement”

A volunteer

“I get a real feeling of satisfaction from making a difference, especially for people less able to stand up for their rights.”

“The training was extremely thorough. The support was fantastic from everyone. I find being an adviser very stimulating and enjoyable”.

If you are interested in becoming a volunteer at the Citizens Advice North Herts or just want to find out more about what would be involved, contact the training team.