Executive Team

Below is a little information on our Executive Team and Trustee Board.

Rosie Waters

I was appointed Chief Executive of Citizens Advice North Hertfordshire in July 2018.

I joined the organisation as a volunteer Receptionist in 2012, following an editorial career in academic publishing and a break to stay at home with my daughters. I immediately saw the value in the amazing work we do in our local community, felt the benefits of working with a supportive and interesting team of people, and gained huge amounts of self confidence and new skills.  I trained as a volunteer Adviser and was then employed as an Advice Session Supervisor and the Training Manager.

I feel privileged to be leading this organisation into an exciting future as we expand the work we do to help even more people in the local area.


Lecia Fraser

I was first employed at Stevenage Citizens Advice as a Mental Health Project Worker. I worked mainly at outreach venues including MIND, Mental Health unit and probation. I had a passion for helping people that were at a disadvantage because of their health issues and found this a very rewarding role.

I worked as a case worker for 8 years and progressed to a session supervisor whilst continuing with many different projects.

5 years ago I joined North Herts Citizens Advice as a session supervisor and quality assurance officer. I progressed to Deputy Advice Services Manager then to the Advice Services and Project Manager role that I am in today.


Mel Chammings

I am a retired career civil servant. I spent the last years of my working life in DWP . On retirement, after a brief rest, I became a trustee and chair of Headway Hertfordshire and following that trustee and chair of Crossroads Care.

I have now brought all my experience of public service and trusteeship to CANH where I am currently the chair. I hope that my understanding of regulated public service can benefit this charity. I enjoy working with and on behalf of the community and the challenges that this presents.

It is a privilege to chair a board of skilled and dedicated trustees.


Adrian Laycock

I am Vice Chair of CANH. Following a long career as a Banker, predominantly in the City, I wanted to make a contribution to my local community in areas that are of personal interest to me and where I felt my skills would add demonstrable value.

I am not particularly interested in maintaining the status quo; rather I have an enthusiasm for those organisations that are evolving through change and find such challenges absorbing, stimulating and very enjoyable. It’s also a great way of getting to know people in the local area.

I am also Chair of Headway Hertfordshire.


Fiona Weir

I work for the Joseph Rowntree Reform Trust which makes grants for campaigns for democratic reform, social justice and civil liberties.  Before that I was Chief executive of Gingerbread, a charity which campaigns and provides support services for the UK’s two million single parent families.  I have seen the practical and emotional difference advice can make and wanted to support the great work CANH does.  I have lived in Hitchin since 2004 and wanted to use my experience of campaigning, service delivery and management to contribute to a local charity.


Jeremy Bishop

I have been the Treasurer for Citizens Advice North Herts since 2014, following a career in finance. After qualifying as an Actuary, I held a number of senior roles in investment management, where I was responsible for managing portfolios for insurance companies and pension funds.


Tony Kuczys

I spent most of my working life in the civil service, first in what was then the Inland Revenue, and then in what became the Department for Work and Pensions, with a couple of years in the Treasury.

Over 37 years I was involved in policy advice to Ministers, worked in a Minister’s office, got involved with training, and then in project management (including the projects to introduce self assessment for income tax, and to pay pensions and benefits directly into bank accounts).

I was lucky enough to be offered early retirement, and was looking for something that would still make use of my skills and experience, and enable me to give something back to society. Becoming a trustee of Citizens Advice North Herts in 2013 fitted the bill perfectly.

Since 2016, I have also been a trustee of North Herts Centre for Voluntary Service.