Executive Team

Below is a little information on our Executive Team and Trustee Board.

Rosie Waters

I was appointed Chief Executive of Citizens Advice North Hertfordshire in July 2018.

I joined the organisation as a volunteer Receptionist in 2012, following an editorial career in academic publishing and a break to stay at home with my daughters. I immediately saw the value in the amazing work we do in our local community, felt the benefits of working with a supportive and interesting team of people, and gained huge amounts of self confidence and new skills.  I trained as a volunteer Adviser and was then employed as an Advice Session Supervisor and the Training Manager.

I feel privileged to be leading this organisation into an exciting future as we expand the work we do to help even more people in the local area.

Darren Coyle

I joined Citizens Advice North Hertfordshire as a Trustee in early 2021, and recently became Chair. I work for the British Council, a large international charity, where I lead a large team in the UK and overseas delivering a portfolio of initiatives within the education business unit. In 2014 in recognition of my work I was awarded an MBE for services to educational and sporting opportunities for young people. There are lots of parallels but also differences between my day job and the challenges facing CANH. I have so far enjoyed working alongside such a committed and skilled group of Trustees and I hope my experience can benefit CANH and support the amazing work that we do.


Lecia Fraser

I was first employed at Stevenage Citizens Advice as a Mental Health Project Worker. I worked mainly at outreach venues including MIND, Mental Health unit and probation. I had a passion for helping people that were at a disadvantage because of their health issues and found this a very rewarding role.

I worked as a case worker for 8 years and progressed to a session supervisor whilst continuing with many different projects.

I joined Citizens Advice North Herts in 2014 as a session supervisor and quality assurance officer. I progressed to Deputy Advice Services Manager then to the Advice Services and Project Manager role and I am now Head of Advice Services at CANH


Liberty Platten-Hawes

I was bought up in North Herts and work for a leading retail company. I previously volunteered at Citizens Advice Hackney whilst I was completing my law degree. I was appointed to the board of CANH in June 2020 as the lead trustee for equality, diversity and inclusion. Volunteering for Citizens Advice North Herts is a great way to give back to the local  community.


Chantel Haywood

I am Vice Chair of CANH. I currently work as Head of People for a Marketing company and I also have 2 young children. I live locally and wanted to use my HR skills in a volunteer capacity as well as in my day-time role.


Fiona Weir

I work for the Joseph Rowntree Reform Trust which makes grants for campaigns for democratic reform, social justice and civil liberties.  Before that I was Chief executive of Gingerbread, a charity which campaigns and provides support services for the UK’s two million single parent families.  I have seen the practical and emotional difference advice can make and wanted to support the great work CANH does.  I have lived in Hitchin since 2004 and wanted to use my experience of campaigning, service delivery and management to contribute to a local charity.


Richard Thackerary

I was appointed as a Trustee in 2020 for Citizens Advice North Herts, following a career in the financial services sector. Having lived in North Herts since 1985 I was looking for opportunities to use my skills and experience as a volunteer in the local community. I am now the Treasurer for CANH


Tony Kuczys

I spent most of my working life in the civil service, first in what was then the Inland Revenue, and then in what became the Department for Work and Pensions, with a couple of years in the Treasury.

Over 37 years I was involved in policy advice to Ministers, worked in a Minister’s office, got involved with training, and then in project management (including the projects to introduce self assessment for income tax, and to pay pensions and benefits directly into bank accounts).

I was lucky enough to be offered early retirement, and was looking for something that would still make use of my skills and experience, and enable me to give something back to society. Becoming a trustee of Citizens Advice North Herts in 2013 fitted the bill perfectly.

Since 2016, I have also been a trustee of North Herts Centre for Voluntary Service.