A Volunteer Trustee’s story

I am Liberty and have grown up in North Hertfordshire. I am currently completing my LPC and Masters in London, working and volunteering as a Trustee.

How did I become a Trustee?

I had volunteered as an administrator at Citizens Advice in Hackney for 6 months whilst completing my Law degree. During this time, I learnt a lot about the aims and values of Citizens Advice. I loved volunteering and helping clients. Before being asked if I would consider applying to join the Trustee board at North Herts, I had a perception that a young person like myself could not be on a Board due to my lack of experience. Therefore, I was certainly nervous when I was approached. However, I was told that my age should not deter me and my experiences and skills I had gained would be valuable. This advice encouraged me to want to join so I could give my own perspective in meeting discussions and help my local community.

My fellow Trustees have a wealth of knowledge in a range of areas, and I hoped my skills would be a positive addition. I was appointed as a Trustee in June 2020 as the lead Trustee for Equality, Diversity and Inclusion.

I have been so warmly welcomed onto the Board and thoroughly enjoyed being integrated into the team. I love volunteering at North Herts Citizens Advice as I feel a sense of achievement as I can see the difference the charity makes due to the expert knowledge our advisers provide for our clients.

As a Trustee, I attend a range of meetings with my fellow Board members. These meeting cover a range of areas including updates from our CEO on how our clients have been helped, funding and operational updates. We discuss these areas and find solutions if required. I have also been on interview panels, attended focus groups and go to staff and volunteer meetings.

I want to encourage other young people to think about volunteering at Citizens Advice in their spare time. I have found it a great way to give back to my community, whilst also developing skills I will use in the future.