Volunteer Application Form

Are you interested by any of the following volunteer roles?

Skills and Qualifications

e.g. dealing with people face-to-face or on the phone, speaking / writing a language other than English, sign language, filing, research, using a computer, helping people to learn etc.

e.g. employment, work experience, volunteering, community activity (involvement in tenants’ associations, school activities, support groups, etc), caring for children,
other relatives or a friend, classes, training courses. Please include dates if possible.


Please give the names and addresses of two people, other than your family, who can tell us about you – e.g. an employer, teacher, volunteer manager, community leader or other appropriate person.
NB. It is suggested that you contact your referees before giving their names in order to check their details are correct and if they are willing.
E-mail references are not acceptable.

This information will be treated as strictly confidential.

Please note: To ensure the safety of our clients, the Citizens Advice service requires that all volunteers who have direct access to clients, where any part of the work is primarily targeted at legally defined vulnerable adults or children, have their criminal records checked. However, the Citizens Advice service is committed to the promotion and delivery of equal opportunities to volunteers and so has a policy to ensure ex-offenders are not discriminated against.

All offences, other than sexual crimes against a child or vulnerable adult, will be treated on an individual basis taking into account issues such as the risk to the client, the circumstances of the offence (e.g. what it was, is it relevant to the volunteer role, how long ago it was) and the reputation of the bureau. Anyone with a conviction for a sexual offence against a child or vulnerable adult, whenever it was committed, is not considered suitable to volunteer within the service and will not be taken on by a Citizens Advice bureau.