Get Advice

  • Money

  • Relationships

  • UPDATE: due to the COVID-19 situation our face-to-face drop-in sessions are currently suspended. If you need advice please call 01462 689801 and leave a message. We will return your call. 

    We offer information and advice on all subjects. No appointment necessary – just drop in to one of the daily advice sessions at our Letchworth Office or visit one of our outreach drop-in sessions:

    • Royston – Town Hall SG8 7DA 
      • Monday & Wednesday 9.30am – 12 noon
    • Hitchin – Bedford Road SG5 1HL 
      • Tuesday & Thursday 9.30am – 12 noon
    • Hitchin – Westmill Community Centre, SG5 2PG 
      • Wednesday 9.30am – 12 noon
    • Melbourn Community Hub SG8 6DZ 
      • 1st & 3rd Mondays 9.30am – 12 noon

    Universal Credit: Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

    Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

    Call us for free: 0800 144 8 444 (Help to Claim service) or visit one of our drop-in sessions

    For online advice visit:     

    Ask us for advice via email 

    Adviceline: 03444 111444 Monday to Friday 10am – 4pm 

    Advice in British Sign Language: To book email: or text 07756 148591 

    Court Help Desk Homelessness Prevention: Representation at court for people with rent or mortgage arrears. 

    Financial Inclusion: Advice for Settle tenants to manage money and debts, benefits, and maximise income. 

    Welfare Rights: In-depth support through appointments or home visits for benefits issues.

    Money Matters: Support through appointments and group sessions to manage budgets and understand debt. 

    Energy Advice: Support through appointments, drop-in and community talks to help people save on energy bills and deal with fuel debts. 

    Crisis Intervention: In-depth support for people with urgent or complex needs through debt, benefits, housing or other advice. 

    Benefits Form Filling: Help to complete applications and appeals for benefits. 

    Support Worker: Help with digital inclusion, form filling, paperwork organisation, budgeting, appointment attendance etc