Citizens Advice North Hertfordshire (CANH) is seeking a Trainer to work as part of our Advice Services team. You will be responsible for planning, developing, managing and assessing training for CANH’s staff and volunteers. You will identify the learning and development needs of our volunteers and staff, develop CANH’s annual training plan and manage the budget.
Much of your time will be spent guiding new volunteer Advice Workers through the national Citizens Advice training programme, supplementing the programme with your own in-house group training sessions where necessary. You will also plan, write and deliver inclusive group and one-to-one learning and development activities to ensure the competence and continuing development of volunteers and staff.
There is an administrative element to the role; you will source and book training opportunities for existing staff and volunteers and keep up to date and accurate records of training attended and competency levels as required by our Citizens Advice membership agreement.
To find out more about the role, including how to apply to join us, please email firstname.lastname@example.org to request a job pack.
North Hertfordshire and District Citizens Advice is a registered Charity. Registration Number: 1086489 A member of the National Citizens Advice Association. Membership Number 70/0004
A Company Limited by Guarantee Reg. No. 4194542 England and Wales
Regulated by the Financial Conduct Authority FRN 617683
49 Station Road, Letchworth Garden City, Herts, SG6 3BQ