Volunteer stories

“I saw an opportunity to train as an adviser for Citizens Advice, after running out of steam as a teacher and then four years as a full time mum. Despite quivering like a leaf during my interview, I was accepted and welcomed into the team. My knowledge and confidence have grown significantly with the excellent training and support provided here and I am now in a paid role as a Help to Claim phone and web chat adviser.  I am often challenged by the complexities of the benefit system so each day is interesting and unique. At the same time I’m usually one step ahead of clients and it’s a brilliant feeling to know I have been able to help them”

Ros Evans

“In 2012 I began volunteering for CANH and I have held a variety of roles, starting as an adviser and now as a Trustee. I am drawn to CANH because the work we perform in the community is impactful, enduring and supports all members of society including the most vulnerable. It is the breadth and reach of the organisation that initially attracted me, combined with the opportunity to use my skills and knowledge whilst making an immediate and valuable contribution. I love the variety of the work and the camaraderie and commitment of staff and volunteers sharing the same values and client-focussed approach. I have found all of my CANH roles personally rewarding and am delighted to be part of a team that has just raised over £2,500 for CANH by completing the 100km Thames Path Challenge.”  Beth Morris, Trustee